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    15 National Parks in Tanzania You Should Visit

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    Kilimanjaro Heroes - Coronavirus (COVID-19) Cancellation Policy

    Kilimanjaro Heroes highest priority is the health, safety and security of our guests, employees and business partners worldwide.

    In response to the development of the COVID-19 pandemic, we continue to follow the latest advice and recommendations from the Center for Disease Control (CDC), World Health Organization (WHO) and the local Government authorities in the country we operate in. We are taking all precautions and safety measures to continue working towards providing the best service possible while safeguarding the safety of our guests and staff.

    In order to restore confidence in our clients, we are revising our policy until further notice.

    Our Cancellation Policy:

    In response to changing marketplace conditions, Kilimanjaro Heroes is committed to ensuring our customers experience flexibility during these challenging times. Below we have implemented the following updates to our cancellation policy;

    For Existing Bookings:

    • Clients are free to modify their travel dates without any extra charges provided the travel dates are within the 12 months period and any amendments are made 14 days prior to arrival date.
    • If a deposit has been paid for an existing reservation, we will credit the full amount to be redeemed within 12 months after your cancellation date.

    For New Reservations:

    • For any new bookings will allow free cancellations provided it’s canceled before 14 Days to arrival date. Any modifications are subject to availability.

    Thank you for your support.